Articles
Trust nothing and verify everything: Why the best AI policy in law wasn't enough
Sullivan and Cromwell had the best AI verification controls in the legal profession, and they still filed 40 fabricated citations in a federal court - this is what the failure tells us about how human judgment interacts with AI output, and what firms can do differently.
The Glorified Google Trap
A leader's belief about what AI is determines what they attempt with it. For most, that belief is based on an experience they had six to twelve months ago.
What separates leaders who get value from AI?
Most organisations invest in AI training. The research suggests the skill that actually matters is one they already have - but have not connected to AI.
AI Is Not a Convenience Technology
The gap between those who use AI well and those who don't is compounding. Basic use isn't good enough (unlike for a microwave).
Experience and the AI Adoption Gap
The adoption gap is shaped less by the technology and more by the experience leaders have with it.